Rituals coffee shop could have a thriving business with me alone buying from them. I usually don’t discriminate on which shop I go to because they are all supposed to be the same, even in Antigua. Anyway I have visited the shop on the western main road on two separate occasions and it was the worst service I have received in a long time from any business in the food service industry.
The first time I went in I was greeted by the sound of loud music blaring from one of our fabulous urban radio stations. My perception of rituals is a place to sip on your favourite cup of joe and relax. I guess I was wrong. If that was not bad enough there was a young lady dressed in casual street clothes behind the counter bending over and gyrating or dancing or whatever. Stupid me did not just leave immediately, instead I proceeded to go to the counter to place my order. The gyrating young lady simply steps to the side and continues her lewd movements in the corner in plain sight. The worker who is cashing and making the drinks unwillingly takes my order, all while singing the unedited version of the song playing on the radio. Remember Ms. Gyration still in the corner. So while the drinks are being prepared I take a seat. The radio station goes to commercial so Ms. Gyration comes out from behind the counter and plops herself on the couch and proceeds to have a discussion about where she is going later with the worker behind the counter. When I eventually collect my drinks I see another worker strolling from a room in the back looking like she just woke up and her pants are unzipped and her under pants showing. There were a couple of things wrong with the scenario. The first being I am yet to figure out whether or not Ms. Gyration was a worker, because she left right before me. Secondly why wasn’t Ms. Gyration wearing a hair net. Thirdly why was she dancing behind the counter, exciting as it may be Rituals Coffee Shop was not the most appropriate place for her to practice for her villa audition.
Stupid me again went back to the place. Yes I enjoy punishment. I walked in to the sound of a male worker shouting at a female worker (the same cashier from the last time) to come and do her job. He then proceeds to quarrel complaining that she is lazy and have him doing all the work. While this may have been a valid complaint I just was not interested in hearing it. He of course was not speaking to me, but he was annoying me all the same. Mind you Miss Lady’s response was that she is looking for an apartment and she has no time with that. After I paid for my drinks he tells me that she will fix me up and proceeds to sit and relax just like her. So I wait and she gets up at her leisure to prepare my drinks.
Of all the experiences I have had in Rituals that one was the worst. I am contemplating saving some money and reducing calories and not going there at all. But I love it so much. I know for sure I would not be going back to the one in St. James ever again. I think I have been scarred for life.
The first time I went in I was greeted by the sound of loud music blaring from one of our fabulous urban radio stations. My perception of rituals is a place to sip on your favourite cup of joe and relax. I guess I was wrong. If that was not bad enough there was a young lady dressed in casual street clothes behind the counter bending over and gyrating or dancing or whatever. Stupid me did not just leave immediately, instead I proceeded to go to the counter to place my order. The gyrating young lady simply steps to the side and continues her lewd movements in the corner in plain sight. The worker who is cashing and making the drinks unwillingly takes my order, all while singing the unedited version of the song playing on the radio. Remember Ms. Gyration still in the corner. So while the drinks are being prepared I take a seat. The radio station goes to commercial so Ms. Gyration comes out from behind the counter and plops herself on the couch and proceeds to have a discussion about where she is going later with the worker behind the counter. When I eventually collect my drinks I see another worker strolling from a room in the back looking like she just woke up and her pants are unzipped and her under pants showing. There were a couple of things wrong with the scenario. The first being I am yet to figure out whether or not Ms. Gyration was a worker, because she left right before me. Secondly why wasn’t Ms. Gyration wearing a hair net. Thirdly why was she dancing behind the counter, exciting as it may be Rituals Coffee Shop was not the most appropriate place for her to practice for her villa audition.
Stupid me again went back to the place. Yes I enjoy punishment. I walked in to the sound of a male worker shouting at a female worker (the same cashier from the last time) to come and do her job. He then proceeds to quarrel complaining that she is lazy and have him doing all the work. While this may have been a valid complaint I just was not interested in hearing it. He of course was not speaking to me, but he was annoying me all the same. Mind you Miss Lady’s response was that she is looking for an apartment and she has no time with that. After I paid for my drinks he tells me that she will fix me up and proceeds to sit and relax just like her. So I wait and she gets up at her leisure to prepare my drinks.
Of all the experiences I have had in Rituals that one was the worst. I am contemplating saving some money and reducing calories and not going there at all. But I love it so much. I know for sure I would not be going back to the one in St. James ever again. I think I have been scarred for life.
Rituals is over priced coffee and chemical smoothies. The service is not all that at the Diego Martin outlet either. In their defense they are often short staffed causing the remaing staff to be grumpy. Seems like every Monday morning someone quits.
ReplyDeleteWell you seem to be the food expert ;). So i will agree with you that sometimes they are over worked and that would lead to a little extra tension. This is something that management should resolve quickly because I am ready to boycott their establishment.
ReplyDeletewell i have already stopped supporting them, i've tried switching branches hoping for better service but to no avail!!!! goood riddance i'm sure something better will come along but for now my money stays in my pocket
ReplyDelete